Manufacturer Portal
Expedite customer resolutions with a centralized system of record designed to help support agents manage warranty claims, leverage AI-powered automation, and make data-driven decisions.
Empower Your Teams with the Data and Tools to Provide World-Class Product Ownership Experiences
Performance Analytics & Data-Driven Insights
Turn data into action with powerful performance analytics and insights. Mahalo helps manufacturers track claim outcomes, spot product trends, and improve quality by eliminating data silos and providing real-time visibility into key business metrics.
Gain visibility into claim approval rates, resolution times, and customer satisfaction trends.
Catch product issues quickly to improve product quality.
Eliminate data fragmentation to identify trends impacting your business.
AI-Powered Claim Review & Decision Support
Streamline claims management with AI-powered review and decision support. Mahalo automates claim analysis, reduces manual workloads, and enhances fraud detection, ensuring faster and more accurate resolutions.
Automate claim analysis using a machine-learning model trained on your data, logic, and claims history.
Eliminate manual workload for agents via automated resolution.
Reduce fraud with claim confidence score and automated flagging.
System of Record (SOR) for Claims Management
Centralize claims management with a powerful system of record. Mahalo enhances collaboration, ensures compliance with accurate documentation, and seamlessly integrates with your existing CRM, ERP, and support systems.
Improve internal collaboration with claim activity timelines, comments, and facilitated escalations.
Maintain accurate claims documents for legal and regulatory compliance
Integrate with existing CRM, ERP, and support systems.
Why This Matters
Warranty Expenses Paid Out by Manufacturers Each Year
Warranty administration is expensive and can be prone to fraud or human error.
Average Number of Tools Used by Support Teams
Expensive SaaS tools only solve one part of the larger problem.
Average Support Interactions per Warranty Claim
Without a centralized system, consumers are forced to repeat themselves over and over.
Simplifying Product Support for Manufacturers
Reduce costly warranty claims and support requests by streamlining product issue resolutions, saving time for both customers and your team.
Home appliances are essential, and when something goes wrong, customers expect fast, hassle-free support. With Mahalo, manufacturers benefit from:
Automated product registration, ensuring customers can easily activate warranties.
AI-driven troubleshooting helps resolve common appliance issues without human intervention.
Centralized claim processing reduces time spent on approvals, ensuring faster resolutions.
Issuing RMAs & shipping labels instantly for repairs or replacements, keeping customers happy.
Gaining insights into recurring issues and improve product quality based on real-time claims data.
Electronics manufacturers face high claim volumes, warranty fraud, and increasing customer expectations. Mahalo provides the tools to ensure smooth, cost-effective claim management while enhancing the customer experience.
Serial number-based registration ensures only legitimate product claims are approved.
AI-powered claims analysis identifies fraudulent claims and speeds up processing.
Chatbot-driven troubleshooting helps customers fix issues before filing a claim.
Integrated refund and exchange tools make claim resolutions seamless.Track product defects & improve warranties using data-driven analytics.
Outdoor and sporting goods often face rugged use, wear and tear, and warranty claims that require an efficient yet customer-friendly process. Mahalo ensures that your customers get fast, reliable support when they need it.
Easy product registration via serial number or QR code scanning.
AI-assisted claim filing ensures customers submit correct information with proof of damage.
Automated claim routing to identify warranty-eligible cases instantly.
RMA generation & shipping label creation for seamless returns and replacements.
Performance analytics to identify product durability trends and refine future designs.
Better Customer Experience