Customer Portal
Integrate self-service support and AI-powered troubleshooting into a single, unified platform to streamline customer interactions, reduce unnecessary support escalations, and enhance the overall customer experience.
Exceed Customer Expectations with a Modern, AI-Driven Support Portal
Increased Customer Satisfaction & Loyalty
Enhance customer satisfaction and loyalty by making product ownership effortless and engaging. Build strong relationships while creating direct connections that drive long-term brand trust through Mahalo’s seamless digital experience and always-available support.
Build trust by offering a digital-first product ownership platform.
Provide an intuitive, always-available self-service experience.
Build direct connections with product owners, reducing retailer dependence and enabling future engagement
Purpose-Built, AI-Powered Troubleshooting
Resolve product issues faster with AI-powered troubleshooting designed for efficiency. By providing instant answers and smart escalations, Mahalo reduces support requests, streamlines communication, and ensures customers get the help they need—when they need it.
Provide instant answers to product questions.
Eliminate unnecessary support requests with Mahalo’s AI troubleshooting assistant.
Reduce communication touch-points with structured escalation to human agents.
Transparent Claims Visibility
Make warranty claims effortless with AI-assisted submissions and real-time tracking. Mahalo provides customers with full visibility into their claims while automating processes and capturing essential details for faster, hassle-free resolutions.
Automate claims through AI-assisted submissions enriched with product and customer data.
Enable real-time customer visibility into active warranty claims and resolution status.
Capture critical evidence (photos, videos, receipts) for faster processing.
White-Label & Seamless Integration
Deliver a seamless support experience with a fully branded, embeddable customer portal. Mahalo integrates effortlessly into your existing workflows, enhancing efficiency without disrupting your processes.
Fully customizable, embeddable, and branded customer portal.
Robust integrations and workflows that improve existing processes.
Why This Matters
Warranty Claims That Aren’t Actually Warranty Claims
Most “claims” are actually troubleshooting questions or can be fixed by the consumer.
Customers are Frustrated with Warranty Support
Consumers are forced to repeat their issues to multiple agents due to poor processes.
Consumers Who Churn After One Bad Experience
Long resolution wait times and lack of visibility into claims drive consumers to competitors.
Simplifying Product Support for Manufacturers
Reduce costly warranty claims and support requests by streamlining product issue resolutions, saving time for both customers and your team.
Home appliances are essential, and when something goes wrong, customers expect fast, hassle-free support. With Mahalo, manufacturers benefit from:
Automated product registration, ensuring customers can easily activate warranties.
AI-driven troubleshooting helps resolve common appliance issues without human intervention.
Centralized claim processing reduces time spent on approvals, ensuring faster resolutions.
Issuing RMAs & shipping labels instantly for repairs or replacements, keeping customers happy.
Gaining insights into recurring issues and improve product quality based on real-time claims data.
Electronics manufacturers face high claim volumes, warranty fraud, and increasing customer expectations. Mahalo provides the tools to ensure smooth, cost-effective claim management while enhancing the customer experience.
Serial number-based registration ensures only legitimate product claims are approved.
AI-powered claims analysis identifies fraudulent claims and speeds up processing.
Chatbot-driven troubleshooting helps customers fix issues before filing a claim.
Integrated refund and exchange tools make claim resolutions seamless.Track product defects & improve warranties using data-driven analytics.
Outdoor and sporting goods often face rugged use, wear and tear, and warranty claims that require an efficient yet customer-friendly process. Mahalo ensures that your customers get fast, reliable support when they need it.
Easy product registration via serial number or QR code scanning.
AI-assisted claim filing ensures customers submit correct information with proof of damage.
Automated claim routing to identify warranty-eligible cases instantly.
RMA generation & shipping label creation for seamless returns and replacements.
Performance analytics to identify product durability trends and refine future designs.
Better Customer Experience